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Frequently Asked Questions

Please read below for contest help. If you can't find the answer to your question here, or if you are having any other problem participating in the contest, contact us and we will be glad to help.

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Contest Details

A: To participate, you must be at least 18 years old and a resident of Alberta, Saskatchewan, Manitoba, Yukon, Northwest Territories or Nunavut. Lottery Retailers are ineligible. Please see Rules for complete details.

A: When you purchase an eligible SCRATCH 'N WIN ticket from October 2018 to January 3, 2019, you can enter the PICK YOUR PRESENT Contest. Every eligible SCRATCH 'N WIN ticket will contain a yellow PICK YOUR PRESENT contest portion with an 11-digit alphanumeric code located under the latex. The contest officially closes on January 3, 2019 at 2:30 pm PT, 3:30 pm MT and 4:30 pm CT.

Once you have an eligible SCRATCH 'N WIN ticket:

  1. Scratch the PICK YOUR PRESENT contest code portion to reveal your unique contest code.
  2. If you are already a member of MVP Service, log in using your email address and password. If you cannot remember your password, go to the Forgot Login page. If you are not yet a member of MVP Service, Register to get started.
  3. Enter your contest codes to earn entries. You will receive one entry for every $1 ticket value entered (e.g. $10 ticket equals 10 contest entries).
  4. Every $5 in ticket value entered earns you one Bonus play at Spin & Win. For example, if you enter one $1 ticket and one $4 ticket in the contest, you will receive 5 contest entries and one Bonus Spin.
  5. Assign your entries to the Prize Draws you want to enter. You can reassign your entries until the close of the contest on January 3, 2019, at 2:30 pm PT, 3:30 pm MT and 4:30 pm CT. If there are any unassigned entries at the close of the contest, the system will automatically put those entries into the $5,000 Vacation Voucher (Prize #1) draw.
  6. You can also trade 3 entries to play Spin & Win up to a maximum of 5 times a day.
  7. Keep every PICK YOUR PRESENT ticket portion entered until March 1, 2019. You may be required to provide the ticket portion that corresponds to the code drawn by WCLC.
  8. You can enter up to 50 unique PICK YOUR PRESENT contest codes per person, per day.
  9. Get started

A: View eligible tickets to browse the list of eligible SCRATCH 'N WIN tickets.

Registration and Logging In

A: No. More than one registration per person will make all entries submitted invalid. If you have any trouble registering or logging in, please contact us.

A: Yes, you can log in using that email address and password. When you first log in, you will be presented with your profile to update your MVP Account with the latest information and to provide contact information should you be chosen as a potential winner.

A: There are two possible reasons:

  1. You or someone else in your household has registered for the contest using that email address. An email address cannot be used with more than one player profile.
  2. Another possibility is you have previously signed up to MVP Service.

A: You may have entered your email address or password incorrectly. Please verify your email address and password and try again. Make sure there are no spaces and that Caps Lock is turned off. If you continue to have an issue, go to the Forgot Login page.

A: If you've already registered for this contest (or signed up to MVP Service) and have forgotten your password, go to the Forgot Login page.

A: If you have forgotten the answer to your security question, please contact us for assistance.

A: Do not register again. Please contact us for assistance.

Your Account

A: Log in with your old email address, and then select the Profile link from the account page to update your account information.

Contest Entries

A: First, purchase one of the eleven specially marked SCRATCH 'N WIN tickets. Register on this website and enter the code found under the latex of the yellow contest portion of the ticket. Then go to the Prizes page to assign entries to your desired Prize Draws. Please see the Rules for further information.

A: You will see a small PICK YOUR PRESENT logo located in the top right-hand corner of the ticket, and a yellow PICK YOUR PRESENT contest code portion at the bottom. View the eligible tickets.

A: There are three ways contest entries may be awarded:

  1. Entries are awarded at the rate of one for every $1 worth of tickets entered (e.g. $10 ticket equals 10 contest entries).
  2. Entries are also awarded through the Spin & Win Game. For every $5 in ticket value entered, you will earn one Bonus Spin for a chance to win a $50 MasterCardĀ® Gift Card or up to 5 additional entries.
  3. You can also trade 3 entries to spin the wheel for your chance to win up to 5 additional entries. However, if the prize revealed after you spin the wheel is 1 contest entry, you will have lost 2 total contest entries through the trade. You can trade entries up to a maximum of 5 times a day.

    Once you have accumulated entries, you may assign them to any of the 6 Prize Draws by going to the Prizes page. Each entry assigned to a Prize Draw represents a chance to win that prize. Any number of available entries can be assigned to a Prize Draw, and you have the opportunity to reassign your entries until the close of the contest. If there are any unassigned entries at the close of the contest, the system will automatically put those entries into the $5,000 Vacation Voucher (Prize #1) draw.

A: The contest ends on January 3, 2019 at 2:30 pm PT, 3:30 pm MT and 4:30 pm CT.

A: You can enter up to 50 unique PICK YOUR PRESENT contest codes per person, per day.

A: Hold on to the PICK YOUR PRESENT contest entry portions of every ticket until March 1, 2019 - the deadline for awarding prizes. You may be asked to provide the ticket portion that corresponds to the code drawn by WCLC.

A: Yes. If the contest code portion of your ticket has been torn, you can still enter it as long as the contest code is legible.

A: Please ensure you are entering a code for this year's contest. See list of this year's eligible tickets or the Rules.

Each series will start with its own unique letter followed by 10 letter/numbers comprised of 0-9 and A-Z. Therefore, it is possible the letter "B" may appear to be an "8" an "E" may appear to be an "F" or "I" may appear to be a "1", or vice versa, if the play area isn't completely scratch. Also keep in mind that the character that appears to be an "O" with a diagonal line through it represents the digit zero.

A: There is no additional cost to enter the PICK YOUR PRESENT Contest beyond the price of eligible SCRATCH 'N WIN tickets.

Prizes

A: Submit your prize entries into the draw or draws you wish to enter. Each entry you submit before January 3, 2019 at 2:30 pm PT, 3:30 pm MT and 4:30 pm CT offers you one chance to win that prize from the total pool of entries. Then, on or about January 10, 2019, draws will be made from all eligible entries received. Draw winners will be contacted shortly thereafter by phone or email and notified that they have won a prize.

A: Yes. However, you are only eligible to win one prize from each draw. If you have been selected to win in a particular Prize Draw, all of your other entries for that specific draw are ineligible to win.

A: Yes, for each merchandise or voucher (Prize #1) draw prize, there will be a cash equivalent offered.

A: The draw will take place on or around January 10, 2019, and will be made from all eligible entries for each Prize Draw. As soon as possible after the draw, WCLC will attempt to notify each winner by telephone and then by email. See Rules for details.